strategic assessment

The best strategic positions are derived from a deep understanding of your customers, the products or services you should offer, and how best to deliver those products to your customers. Firms today must take full advantage of rich transactional data and market insights to develop winning strategies and out-behave the competition.

Integrated Insight is focused on helping you develop an ongoing strategic assessment process resulting in data-driven, fact based strategic plans. Whether you are operating a small business start-up or a major, established corporation, we help you leverage financial and transactional data, market trends, economic indicators and consumer insight, to assess your current state and develop plans to grow profitably. We will also help you determine organizational culture and readiness to achieve your goals.

Click for more information on strategic development and strategic planning, including business strategy, customer service strategy , pricing strategy, organizational strategy, leadership excellence, and employee engagement.

strategic development

"We’re drowning in data. How do we decide what information to focus on?"
"I’m getting dozens of reports every day and sometimes the information seems redundant. How do I make sense of this?"
"How often do I need to update my strategic plan? Who should be working on that?"
"I’m just trying to make next quarter’s budget. How do I carve out a long term strategic development process?"

Having a structured business intelligence program, developing actionable reporting tools to assure critical information is synthesized and distributed to the right people at the right time, and developing the process to allow strategic planning to be part of the ongoing business operation are all aspects of strategic development.

Integrated Insight will work closely with you and your team to develop an ongoing strategic development process. We tailor the process to the size and scope of your organization, delivering the tools you need to take the next leap in growing your business. Click here to request more information.

strategic planning

Once the proper tools and processes are established, you will be on your way to developing superior strategies. We can assist your organization with an overarching business strategy or specific strategies for a unique area of opportunity such as customer service, pricing, organizational culture and alignment, leadership excellence and employee engagement. With key strategies established, we also ensure that appropriate implementation plans are put in place to meet long term goals.

business strategy

"We are all over the place. Which products and markets should we be targeting today?"
"What are we truly good at and do we have a strategy that capitalizes on our strengths?"
"How can we tell if our current business strategy is delivering real value?"
"Are we ready to expand and if so, where do we go next?"

We help our clients develop a detailed strategic roadmap for the overall business. Through the integration of decision analytics and data driven insights, we help identify growth potential for existing products and services, pinpoint untapped market opportunities in your current business portfolio and investigate expansion opportunities.

Our business strategies are practical and actionable. They are meant to help firms drive their business today and to see immediate measurable financial results as well as focus on long term sustainability. Click here to request more information.

customer service strategy

"What do my customers want in the way of service?"
"How do I translate what my customers want into what my employees should do?"
"What difference can improving customer service make on my bottom line?"
"Do I have the right leaders to take us to the next level?"

We believe that intimate knowledge of what your customer wants and needs is vital to developing a customer service strategy. Likewise, having committed leaders and engaged employees is the only way to sustain. But first, knowing and proving the return on your investment in service is critical to gaining organizational support.

Whether you are starting anew, or re-inventing your service strategy, Integrated Insight can help. With over 50 years of combined experience with The Walt Disney Company, our management team is uniquely qualified to deliver sustainable step change improvements in customer service for your business. Click here to request more information.

pricing strategy

"What is my pricing strategy?"
"Am I pricing in silos or looking across the entire business?"
"Should I give away my products in one line of business if it enhances our overall profitability? Is the organization aligned for such dramatic change?"
"All customers are not the same. Are we treating them that way in how we price?"

In a world of price transparency, online user recommendations, and focus on affordability, organizations cannot take pricing lightly. We believe that providing readily apparent value to your customers, improving price-value perceptions, pulling versus pushing consumers to optimal behavior and rewarding your most valued clients are key principles for a successful pricing strategy.

For some organizations, developing this expertise internally is not feasible. For others, refining the expertise they have may be of interest. We help our clients assess the quality and depth of their current modeling expertise and make recommendations for further development. Click here to request more information.

organizational strategy

"How can I reshape my organizational culture to challenge the status quo and embrace new ideas and thinking?"
"Are we aligned to achieve our goals?”
"What organizational metrics should I be using to measure progress?"

Having the right business strategy will only get you part of the way. How you execute, and more importantly how the organization is aligned to support the strategy is just as critical to achieve long term success.

We have extensive experience leading organizations of all sizes from chaos to clarity through successful change management efforts. From getting buy-in at key levels of the organization to ensuring the right alignment of goals and incentives, we can help position your organization for future success. Click here to learn more.

leadership excellence

"What makes a great change leader?"
"How do I enable my committed leaders and help them overcome barriers?"
"What happens if a key leader just isn’t on board?"
"Is there any specific training to help nurture my leaders?"

New strategies often require monumental change in status quo, often met with some degree of passive or overt resistance. Your leaders are the key to successful implementation and sustainment.

At Integrated Insight, we have years of experience in both public and private sectors leading diverse organizations through large scale, strategic change. We have experienced first hand many of the same challenges you face today. We know what is required of great leaders to champion strategic initiatives, listen for and tackle legitimate concerns, overcome resistance and share the success. Click here to request more information.

employee engagement

"What makes a great front line employee?"
"Why is my turnover so high?"
"Is there any specific training to help empower my employees?"
"What is getting in the way of providing great service?"

Achieving breakthrough levels of employee productivity, creativity and service quality is critical to delivering an outstanding end-to-end customer experience. Are your employees set up for success?

Integrated Insight helps you understand the motivators and barriers your employees face in day to day business operations. From burdensome policies and processes, ineffective training, lack of resources or disengaged leaders, your employees may be expected to deliver on the impossible. Developing strategies to overcome these obstacles, setting standards of behavior and expectations, and implementing tools to assure sustainment is critical to employee engagement and retention. Click here to request more information.