superior service strategies |
Wishing you could elevate your service to a new level? Wondering what it takes to engage your employees to deliver their best? Trying to understand the return on investment if you spend more on service? This seminar is for you.
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crafting breakthrough pricing strategies |
| Pricing is one of the most dynamic levers an organization can pull to improve profits. Yet, many companies approach pricing with trepidation and apply little if any science to the process. Unlock your pricing potential by crafting a breakthrough strategy.
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tourism crisis management |
| Tourism Crisis Management. When struggling to manage day to day challenges, planning for events unlikely to occur seems like a luxury. Yet the devastating outcome for your customers, your employees and your brand when not prepared for crisis makes a compelling case for taking action today. Research suggests that crisis prepared companies deal with one-third less emergencies than those who are not prepared.
Does your organization embrace crisis management as a core business process? Do you have a plan and are you really crisis prepared? This certification course offered through the University of Florida, Tourism Crisis Management Institute, is designed to help you develop expertise in planning for, and recovering from, crises that might affect your destination or business. Not only will you learn the fundamentals of crisis management but what your organization needs to do to specifically prevent or mitigate the impact of a crisis event, and how to do it. Expect the unexpected!
Certifications are available for Destination Management organizations, Attractions, and Lodging providers.
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