recommend reading

  • the wisdom of crowds
  • encouraging the heart
  • revenue management

 


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seminars & training

Integrated Insight can provide expertise to your team through seminars, leadership workshops and speaking engagements. Unlike most training firms, the principals of Integrated Insight personally conduct seminars and are available for speaking engagements, bringing extensive leadership and over 50 years of corporate experience managing and driving growth and profitability to your team in an intimate, face-to-face setting.

We are available for customized learning opportunities,  leadership development workshops, training and speaking engagements on a variety of topics based on the needs of your organization. Or, your preference may be to attend one of our upcoming seminars on our most preferred topics. Don’t want to travel? Inquire about having one of our popular seminars brought directly to your establishment. Click here for more information or click on any of the topics below.


superior service strategies

Wishing you could elevate your service to a new level?  Wondering what it takes to engage your employees to deliver their best?  Trying to understand the return on investment if you spend more on service?  This seminar is for you.

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crafting breakthrough pricing strategies

Pricing is one of the most dynamic levers an organization can pull to improve profits.  Yet, many companies approach pricing with trepidation and apply little if any science to the process.  Unlock your pricing potential by crafting  a breakthrough strategy.
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tourism crisis management

Tourism Crisis Management.   When struggling to manage day to day challenges, planning for events unlikely to occur seems like a luxury.  Yet the devastating outcome for your customers, your employees and your brand when not prepared for crisis makes a compelling case for taking action today.  Research suggests that crisis prepared companies deal with one-third less emergencies than those who are not prepared.

 

Does your organization embrace crisis management as a core business process?  Do you have a plan and are you really crisis prepared?   This certification course offered through the University of Florida, Tourism Crisis Management Institute, is designed to help you develop expertise in planning for, and recovering from, crises that might affect your destination or business.  Not only will you learn the fundamentals of crisis management but what your organization needs to do to specifically prevent or mitigate the impact of a crisis event, and how to do it.  Expect the unexpected! 

 

Certifications are available for Destination Management organizations, Attractions, and Lodging providers.

 

 

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