seminars & training

Integrated Insight can provide expertise to your team through seminars, leadership workshops and keynotes. Unlike most training firms, the principals of Integrated Insight personally conduct seminars and are available for speaking engagements, bringing extensive leadership and over 50 years of corporate experience managing and driving growth and profitability to your team in an intimate, face-to-face setting.

With 30+ collective years in senior executive and leadership roles at The Walt Disney Company®, Joni, Scott & Amy bring a wealth of knowledge, expertise and real world experiences from their years of creating the magic and beyond, helping organizations and people reach maximum performance capability.   
 
We've brought our stories to tens of thousands of leaders in organizations ranging from Fortune 500 companies and national associations to universities and nonprofits – leveraging the power of our shared experiences and collective passion for leadership excellence to help organizations measurably improve internal and external performance.   Sharing stories of the many successes – and failures- that have shaped our careers and lives, we challenge conventional thinking and bring refreshing perspective to the topics of strategic insight and agility, pricing and profit optimization, winning service strategies and developing leaders who make the difference.  Having led some of the most significant and complex business, guest service and HR strategies at Disney, we bring a unique perspective to the interdependence and relationship between core values, cultural innovation, transformational leadership and business success.    
 
Audiences will learn how strategic discipline, rigorous goal alignment, laser focus, risk taking, and personal convictions have taken us to professional and personal success.  And they will receive powerful tools, techniques and strategies to help take your business game to the next level -   building performance through strategic insight, business savvy and people power.  
 
Sessions are highly interactive, energetic, honest, and fun; challenging the audience with thought-provoking stories, common sense, humor and candor.  For C-suite executives and leaders at every level, our mission is to inspire breakthrough thinking and ignite passionate action – helping leaders and organizations reach peak performance.

We are available for customized learning opportunities,  leadership development workshops, training and speaking engagements on a variety of topics based on the needs of your organization. Or, your preference may be to attend one of our upcoming seminars on our most preferred topics. Don’t want to travel? Inquire about having one of our popular seminars brought directly to your establishment. Click here for more information or click on one of our most  requested topics below.

crafting breakthrough pricing strategies
Pricing is one of the most dynamic levers an organization can pull to improve profits.  Yet, many companies approach pricing with trepidation and apply little if any science to the process.  Unlock your pricing potential by crafting  a breakthrough strategy.
tourism crisis management
Tourism Crisis Management.   When struggling to manage day to day challenges, planning for events unlikely to occur seems like a luxury.  Yet the devastating outcome for your customers, your employees and your brand when not prepared for crisis makes a compelling case for taking action today.  Research suggests that crisis prepared companies deal with one-third less emergencies than those who are not prepared.   Does your organization embrace crisis management as a core business process?  Do you have a plan and are you really crisis prepared?   This certification course offered through the University of Florida, Tourism Crisis Management Institute, is designed to help you develop expertise in planning for, and recovering from, crises that might affect your destination or business.  Not only will you learn the fundamentals of crisis management but what your organization needs to do to specifically prevent or mitigate the impact of a crisis event, and how to do it.  Expect the unexpected!    Certifications are available for Destination Management organizations, Attractions, and Lodging providers.
superior service strategies
Many customer service seminars teach participants what to do, based on generic "one size fits all" procedures.  Few are customized to what your customers want and need and few include instruction on how to develop your winning customer service strategy.  As a result, many well intentioned service strategies fail in implementation or worse, never become more than a great idea on paper.